Frequently Asked Questions
Everything you need to know about transforming your living space.
What is the typical shipping timeframe for furniture items?
Standard furniture orders are processed within 3-5 business days. Once shipped, delivery typically takes 7-14 business days depending on your location and the size of the piece.
Do you offer international shipping for home decor?
Currently, Reimagine Designs ships to the continental United States and Canada. We are working on expanding our logistics to support more international destinations soon.
What is your return policy for items that don't fit my space?
We offer a 30-day return policy for most items in original condition. Please note that a 15% restocking fee may apply to large furniture pieces, and original shipping costs are non-refundable.
Are your wood products sustainably sourced?
Yes, we prioritize environmental responsibility. Over 80% of our wooden furniture collection is crafted from FSC-certified timber or reclaimed materials to ensure a minimal ecological footprint.
How can I track the status of my home delivery?
Once your order departs our warehouse, you will receive an email with a tracking number and a link to our carrier's portal to monitor your shipment in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options through Affirm for larger home investments.